Those were the first public words from Minneapolis Police Chief Janee Harteau on Justine Damond, a 40-year-old Australian woman who was shot and killed by a Minneapolis police officer responding to a 911 call by Damond herself.
Noor shot Ms Damond, who had phoned police to report a possible sexual assault, once in the abdomen and she was pronounced dead at the scene. "This did not happen".
"I would prefer Officer Noor would speak, whether it be to our internal process or the BCA", she said.
"I spoke to Justine's fiance this morning and I told him I was sorry for his loss and that this did not have to happen".
"This was an ideal situation for bystander intervention to come through and work, unfortunately, it resulted very differently for Justine and the potential victim", said Hannah Laniado, the prevention program manager with the MNCASA.
The dispatcher reportedly told Damond that officers were on the way, and Damond called back a few minutes later to make sure the police had her correct address and repeated her report of a woman in distress.
State Representative Raymond Dehn, a Democrat who is among a wide cast of candidates running for mayor of Minneapolis, said on Thursday that the "default position of body cameras should be turned on", with some exceptions, and that the department's policy and practices had shortcomings.
But Mr Webb said Ms Damond's killing not only demonstrated institutional failures, it was also the product of an "us-versus-them" mentality fuelled by a culture of fear among police officers.
"These were the actions of one individual". A spokesman for the Hennepin County attorney's office said Thursday that the BCA has not provided a timeline for when the investigation will be completed. Harrity has told investigators he heard a loud noise near the squad vehicle just before Ruszczyk approached the driver's side. "We only ask that the light of justice shine down on the circumstances of her death", he said.
A memorial for slain Australian woman Justine Damond
Harteau addressed doubts that Noor was not prepared to be a police officer, saying the Somali-American "absolutely" performed well during training.
Harteau emphatically maintained that, based on what she knows, both officers' body cameras should have been running.
Ms Harteau said she had not been in contact with Noor, and said she would like to compel him to co-operate with investigators.
Noor was sued in June along with two other officers in a case now in federal court for a rights violation over their role in transporting a woman to a hospital after a relative reported concern about her mental health.
"This has had a negative impact on the community trust we have built".
The Minneapolis Police Department has said it was looking at its body camera policy before Damond's shooting. "There are questions that need to be answered and he is the only one who has those answers", she said.
Justine Damond was shot Saturday night by an officer who was responding to her 911 call.
Other police shootings around the USA - particularly the killings of black men by police officers - led to calls for changes that included everything from bias training for officers to upgraded technology.